FAQ

Products

Q: Could you list exactly what is needed to use the XaviX® applications?
A: 1 TV, 1 XaviX® PORT (includes all necessary cables) and any XaviX Application of your choice.

Q: Will the XaviX® PORT work with PAL?
A: At this time, the XaviX® PORT is designed to work with only NTSC.

Q: I have a DLP TV. Is your product compatible?
A: As long as it is equipped with standard RCA input jacks (Red/ Yellow/White) it should work.

Q: I connected my XaviX® PORT to the TV, put the cartridge in and nothing happens. What is wrong?
A: Please make sure the A/V Cable at the rear of the PORT is firmly inserted. It should click twice to be fully connected. The fit is sometimes very snug, so press firmly. Also make sure the cartridge is in as far as it will go and the green Power light is on.

Q: Is the User’s Manual available for download on the site?
A: Go to the shopping page, click on an application and a user’s guide will be available for download for applications.

Q: I have the TENNIS/ BASEBALL and need to get new batteries, but the User Guide states the need to use manganese batteries.
A: Alkaline and Rechargeable batteries will work in your XaviX® Accessories. If you do not plan on using it for long periods of time, please simply remove the batteries to reduce the risk of damage by leakage and extending the life of your batteries.

Q: I’m interested in purchasing the XaviX® PORT and the XaviX® GOLF and wanted to know if there are multiple courses available on the system.
A: There is one course, but the pin positions and wind conditions change every time you restart.

Q: I can get to the ‘Change difficulty’ screen/line on BassFISHING, but there is only the ‘Beginner’. I cannot change it.
A: In order to be able to advance to a higher difficulty level, you must obtain 3 trophies for the level you are in by placing in the top 3 in tournaments for each level.

Q: The POWERBOXING is constantly pausing during use. Is there a way to prevent this or change the settings so that it does not pause after every 2 to 3 punches?
A: Standing too close to the XaviX® PORT may result in the gloves reading as too large, OR there may be a light source which is distracting the optical sensor on top of the cartridge. Try dimming or turning off any lights which may shine directly onto the PORT and also take a step back from the PORT to see if the reading is any better.

Sales

Q: Where can I buy XaviX® Products?
A: Please check our web store, xavixstore.com.

Q: I have the XaviX® PORT, but I have lost the A/V Cable or Power Adapter. How can I find a replacement?
A: Accessory cables may be found at xavixstore.com.

Q: Are XaviX® Left-Handed Golf Clubs available for XaviX® GOLF?
A: XaviX® Left Handed Golf Clubs can be purchased at xavixstore.com. Users may also change Character Data in “Club House” mode to step on to golf as a lefty.

Q: How may I become a reseller of your products?
A: Please contact cs@xavixstore.com.

Company

Q: Are you private or public? If public what is your stock symbol?
A: SSD COMPANY LIMITED is a privately held company.

Order online

Q: How do I order online?
A: Ordering a product from xavixstore.com is quick and convenient. After you select an item, you’ll be guided through checkout and order confirmation.

Questions about my Order

Q: What can I do if I have questions about my order?
A: Please send us questions regarding your order with your name, order number and e-mail address. Our customer service contact is below.

cs@xavixstore.com (Our customer service hours are Monday through Thursday, 10:00 a.m. to 2:00 p.m. (PST))

Our customer service specialists will assist you as soon as possible.

Payment methods

Q: What payment methods do you accept?
A: We accept Visa, Master Card, Discover, American Express, and Paypal. Credit card accounts are billed at the time of shipment. For best service, please include a daytime telephone number in case there are questions pertaining to your order.

Sales Tax

Q: Do you apply sales tax?
A: Sales tax is estimated – the actual charge to your credit card will reflect applicable state and local tax. We are required by law to collect sales tax on shipments to those states where we have business registration.

The appropriate sales tax will be added for delivery to: California.

Returns

Q: Do you accept returns?
A: xavixstore.com is operated by Lifestyle Interactive Technologies, Inc. All sales are final. However, we will honor the product warranties we have set forth. Please review the following links for details.

Returns
Product Warranty
If you have any questions about or experience any problems with your purchase, please contact XaviX Customer Service by following the instruction in your product user’s guide.

IF YOU LIVE OUTSIDE THE 48 CONTIGUOUS UNITED STATES AND WANT TO MAKE A PURCHASE, THEN CONTACT US SO WE CAN CALCULATE THE SHIPPING COST TO YOUR LOCATION AND SEND YOU THE CORRESPONDING INVOICE.